Zero Defects Example

The concept of Zero defects and the Zero Defect Program are a platform or series of concepts by management engineer Philip B. Crosby, who chose to avoid errors and correct them from the beginning rather than looking for solutions to defects seen later.

This concept has been improved over time, entering quality parameters such as ISO 9000 and ISO 9001 standards.

This concept of zero defects is based on 4 basic principles:

1. Definition
2. Performance standard
3. Measurement
4. System

And from these derived 14 principles focused on achieving zero defects:

1. Establish commitment in management or quality
2. Form the team to improve quality
3. Training of personnel in quality
4. Quality measurements
5. Quality costs
6. Quality awareness
7. Actions to correct
8. Zero defects per day planning
9. Celebrate Zero Defect Day
10. Goals
11. Eliminate what is causing the error
12. Establish acknowledgments
13. Quality tips
14. Repeat the process

Zero defects example:

The zero defects system drastically modified the way products are produced in factories, detecting the defects before they are mass produced or put on the market, thus saving large investments and controversies.

The program works by training employees to become familiar with their jobs and products, as well as creating quality managers.

Although it generates an initial investment, there is subsequently a considerable decrease in expenses, as well as a compensation between the cost of the material and the final product, lowering the production costs of the products without seriously affecting the quality of the product.

His philosophy was to avoid mistakes that are well made from the beginning, involving operators and staff, applying a higher degree of confidence in them.

Thus, in the case of vaccine manufacturing, the zero defects concept will prevent the drugs from being made wrong or not being produced well.

It focuses on eliminating possible errors in the "production chains" and therefore having less waste, which considerably lowers costs.