Definition of Tele operator

Workers who attend customer complaints or inquiries

The occupation of Teleoperador is one of those that has grown the most in recent years and also one with which we usually interact a lot in our daily life when we need information about a company or product, or when we want to start a claim.

Telemarketers work professionally in private companies that market products and services, or in organizations public services that provide a service to the community, such is the case of fixed telephone companies, cell phones, hotels, restaurants, insurance companies, public ministries, participation citizen in the communes of the city, among others.

Meanwhile, from these places, teleoperators must take care of making or receiving calls from customers, which, as we have already mentioned, can In that call, initiate a claim for poor service or report a defect in the product, request information, among other common issues.

Conditions that a good telemarketer must meet

It will be essential that teleoperators are trained with all the expertise of the case to be able to solve the concerns of customers and also must always do so in the best terms, that is, if the

client is angry because the service or the product does not work they should listen to him and in no way mistreat him. It is common, especially in telecommuting operators, for people to call something annoying and that is why they must know how to move in that context.

Meanwhile, if they are not able to answer the client's query because they do not have the information or because it is necessary to find out any question with the specific area, they should refer the call to whoever corresponds or request more information from their supervisors. In this specific case, they must maintain the communication online until you get an answer or refer it to the corresponding area.

While there is no race to train those who play this jobNormally, companies that select personnel to fill this position look for proactive people, with good diction and vocabulary, good spirits, patients, enthusiasts and the ideal It will be that I already have experience in the heading customer service.

Many of the jobs of this type are part time, which is usually the ideal goal for students to combine with their student activity.

Topics in Teleoperator