Conversations and Dialogues in English in a Hotel (Translated)

In this article you will find different dialogues and conversations in English that are common in a hotel. These conversations will help you familiarize yourself with the vocabulary and common expressions used if you are going to travel.

Conversation to reserve a room in a hotel

The guest contacts the hotel to make a room reservation on specific dates.

Guest: Hello, I'm interested in booking a room for my upcoming trip. Could you please help me with that?

Receptionist: Of course! When are you planning to stay at our hotel?

Guest: I would like to book a room for the dates of May 10th through May 12th.

Receptionist: Great! What type of room are you looking for? We have single rooms, double rooms, and suites available.

Guest: I think a double room would be perfect for my needs.

Receptionist: Wonderful. I have a double room available for those dates. The rate is $120 per night, including breakfast. Does that work for you?

Guest: That sounds reasonable. Are there any additional charges, like taxes or service fees?

Receptionist: The total price, including all taxes and fees, comes to $270 for the two-night stay.

Guest: Alright, please confirm the reservation. Do you need my credit card information now?

Receptionist: Yes, please provide your credit card information to secure the reservation. And may I have your name and contact details, please?

Guest: Sure, my name is Mau del Moral, and my email address is [email protected]. My phone number is 555-123-4567.

Receptionist: Thank you, Mr Smith. Your reservation is confirmed. We look forward to welcoming you to our hotel!

Translation:

Guest: Hello, I am interested in reserving a room for my next trip. Could you help me with that?

Receptionist: Of course! When are you planning to stay at our hotel?

Guest: I would like to reserve a room for the dates of May 10-12.

Receptionist: Brilliant! What type of room are you looking for? We have single, double and suite rooms available.

Guest: I think a double room would be perfect for my needs.

Receptionist: Marvelous. I have a double room available for those dates. The rate is $120 per night, including breakfast. It looks good?

Guest: That sounds reasonable. Are there additional charges, such as taxes or service fees?

Receptionist: The total price, including all taxes and fees, is $270 for a two-night stay.

Guest: Ok, please confirm the reservation. Do you need my credit card information now?

Receptionist: Yes, please provide your credit card information to guarantee the reservation. And could I have your name and contact details please?

Guest: Sure, my name is John Smith and my email address is [email protected]. My phone number is 555-123-4567.

Receptionist: Thank you Mr. Smith. Your reservation is confirmed. We look forward to welcoming you to our hotel!

(Reserving a room: In this dialog, the guest contacts the hotel to make a room reservation for specific dates.)

Dialogue to check in at a hotel

Guest: Hello, I have a reservation under the name John Smith. I'd like to check in, please.

Receptionist: Hi, Mr Smith. Welcome to our hotel! Let me look up your reservation. Can I have your ID, please?

Guest: Sure, here you go.

Receptionist: Thank you. I found your reservation for a double room with a city view for three nights. Is that correct?

Guest: Yes, that's right.

Receptionist: Great! I just need a credit card for incidentals.

Guest: Here's my card.

Receptionist: Thank you. Your room number is 312, and here are your key cards. The elevators are to your right. Breakfast is served from 7 to 10 AM in the restaurant on the ground floor. Wi-Fi is free, and you can find the password in your room. If you need anything, please don't hesitate to call the front desk.

Guest: Thank you very much. What time is check-out?

Receptionist: Check-out is at 11 AM. If you need a late check-out, please let us know in advance, and we will do our best to accommodate your request.

Guest: Great, thanks for the information. Have a nice day!

Receptionist: You're welcome, Mr. Smith. Enjoy your stay and have a great day too!

Translation:

Guest: Hello, I have a reservation in the name of John Smith. I would like to check-in, please.

Receptionist: Hello, Mr. Smith. Welcome to our Hotel! Let me look up your reservation. Can I have your ID, please?

Guest: Sure, here you go.

Receptionist: Thank you. I found your reservation for a double room with a city view for three nights. It's right?

Guest: Yes that's how it is.

Receptionist: Brilliant! I only need a credit card for additional expenses.

Guest: Here is my card.

Receptionist: Thank you. Your room number is 312 and here are your key cards. The elevators are on your right. Breakfast is served from 7 to 10 AM in the restaurant on the ground floor. Wi-Fi is free and you can find the password in your room. If you need anything, feel free to call the front desk.

Guest: Thank you so much. What time is check-out?

Receptionist: Check-out is at 11 AM. If you need a late check-out, please let us know in advance and we will do our best to accommodate your request.

Guest: Great, thanks for the information. Have a nice day!

Receptionist: You're welcome, Mr. Smith. Enjoy your stay and have a great day too!

Dialog of a complaint in English in a hotel

Guest: Excuse me, I have a problem with the hot water in my room. It seems there's no hot water at all.

Receptionist: I'm sorry to hear that, Mr Johnson. Could you please tell me your room number?

Guest: Yes, it's room 405.

Receptionist: Thank you, Mr Johnson. I'll contact our maintenance team right away to address the issue. In the meantime, would you like to use another room's bathroom while we fix the problem?

Guest: That would be great, thank you.

Receptionist: You're welcome. I have assigned you to room 409 for the time being. Here's the keycard for that room. Our maintenance team should have the issue resolved shortly. I'll let you know as soon as it's fixed.

Guest: I appreciate your help. Thank you.

Receptionist: You're welcome, Mr. Johnson. We apologize for any inconvenience and appreciate your understanding. If you have any further issues, please don't hesitate to contact us.

Translation

Guest: Excuse me, I have a problem with the hot water in my room. It seems that there is no hot water at all.

Receptionist: I'm sorry to hear that, Mr. Johnson. Could you tell me your room number please?

Guest: Yes, it is room 405.

Receptionist: Thank you, Mr. Johnson. I will contact our maintenance team immediately to fix the issue. In the meantime, would you like to use another room's bathroom while we fix the problem?

Guest: That would be great, thanks.

Receptionist: You are welcome. I have assigned you room 409 for the time being. Here's the key card for that room. Our maintenance team should fix the issue shortly. I'll let you know as soon as it's fixed.

Guest: I appreciate your help. Thank you.

Receptionist: You're welcome, Mr. Johnson. We apologize for any inconvenience and appreciate your understanding. If you have any other problems, please do not hesitate to contact us.