Concept in Definition ABC

When you are on the website of a manufacturer, service provider or online medium, it is normal that they may arise doubts about how it works, what services it offers, how to contact the organization, or what to do if a trouble.

For this there are the contact addresses, so that one can ask directly and solve their doubts, but we also find another tool, the FAQ, acronym for frequently asked questions (Frequently Asked Questions) consists of a document that compiles the questions that arise most often among the users and their corresponding answers, in order to clarify and dispel doubts and give an answer to the problems that may arise.

In this way, the company providing the service responds more quickly to the questions posed to Internet users when use its website, increasing the level of satisfaction and, at the same time, downloading the technical service or the customer service client of much of their work by responding to repetitive inquiries.

Because the main characteristic of a FAQ comes, precisely, from the letter F: answering doubts, questions and problems that are frequently repeated.

instagram story viewer

Normally, we will find a single FAQ that answers all the doubts and frequently asked questions, divided into sections, each of which deals with a different aspect or topic of the service offered.

The FAQ is usually accessible from a prominent link, at the bottom or top of the Web page, which are the sites in which it is customary to list the sections of the website, in addition to mentioning the access to the FAQ in some part of the site's content.

The history of the FAQ starts from afar, we could even go back centuries before the invention of Internet, but is that the idea of ​​collecting a series of questions that are frequently proposed and answering them, is so logic It seems impossible to establish a first document or a start date.

What is clearer to historians is the beginning of the FAQ on the Internet in the modern era, and although they do not dare to dictate a specific date and document such as starting point, they do point to the fact that the term FAQ and the first compilations of questions and answers that fit this definition are located between 1982 and 1985 in the lists from distribution email service from NASA, as a way to save time and bandwidth (very scarce at the time) by answering questions that had already been answered before. It is, even and let's look at it, in the era before the Web, since it was invented in 1990.

The Format it became so successful that it began to spread in user forums and, with the advent of the Web, it began to be used in the format that we all know today.

The current FAQ uses techniques of programming that take advantage of resources offered by modern browsers, as is the case with dynamically scrolling texts.

Photos: Fotolia - maxsim / pathdoc